Order Processing Time

We aim to process your order within 1 business day. Orders received before 11am on a business day will be dispatched on the same day.

Delivery Times

Estimated delivery time varies depending on the destination address. In addition to the order processing time, the following is an estimate to different destinations-

Victoria(Melbourne)	2 - 3 Business Days
Victoria(Geelong, VIC Near Country, Ballarat, VIC Far Country)	4 - 8 Business Days
New South Wales(Sydney)	4 - 8 Business Days
New South Wales(Gosford, NSW Country North, Newcastle, Tweed Heads, Wollongong, NSW Country South)	7 - 14 Business Days
Queensland(Brisbane)	5 - 10 Business Days
Queensland(QLD Near Country, Gold Coast, Coolangatta, Ipswich, QLD Mid Country, Sunshine Coast, QLD Far Country)	7 - 14 Business Days
Australian Capital Territory	4 - 8 Business Days
Western Australia, Tasmania, Northern Territory, South Australia(SA Country)	7 - 14 Business Days
South Australia(Adelaide)	4 - 8 Business Days

Shipment confirmation & Order tracking

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. Bike site Cycle account holders can also access these details by going to MY ACCOUNT and choosing the ORDERS menu in your online account.

Please note it can take up to 24 hours for the tracking details to update once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our support team via email or call.Online Web Form so we can lodge an enquiry for you.

Shipping Costs

All shipments include free delivery to Australian mainland and Tasmania. Some remote islands may incur an additional delivery charge.

Shipment to P.O. boxes 

Our delivery couriers do not ship to PO Boxes.

Pickups

Orders are able to be picked up from our warehouse with prior notice given. Please call us or send us a message via email or call.

Pickup address:

Brisbane Bike Rental

Unit 5/8 Lambert Road, Indooroopilly 4068 Monday - Friday 9:30 am - 4.30 pm